Refund & dispute policy
What you are buying
The full report for one website: the evidence behind each of the 39 checks, the fix for each failed check, and the score history for that site. It is a digital product, generated automatically, and it is delivered completely the moment the report page unlocks after payment. You can re-scan the site as often as the rate limit allows and the report stays unlocked.
Pay what you want
You choose the amount, from $1. Every amount unlocks the same report. The amount has no effect on the site's score or its place on the board; those come from the scan only.
When we refund
- Technical failure. If your payment completed and the report did not unlock within 24 hours, email us with your receipt and the website. We will unlock it or refund the payment in full.
- Duplicate charge. If the same checkout was charged more than once, the extra charges are refunded in full.
- Wrong site. If you unlocked a site you do not control by mistake, email us within 24 hours and we will move the unlock to the right site.
Refunds are issued to the original payment method through Polar, usually within 5 to 10 business days.
What is not refundable
A report that has unlocked is delivered. The score it shows, a score you disagree with, or a score that changes after a later scan are not grounds for a refund. The checks are documented on the how it works page before you pay.
Chargebacks
If a chargeback is filed for a report that was delivered, we provide Polar with the delivery record: the time the report unlocked and the scans run against it. Contact us first; genuine errors are fixed quickly.